Privacy Policy

Introduction

ETHEREAL ESSENCE 01 PTE. LTD. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our HomeCraft Studio software and related services.

We comply with Singapore's Personal Data Protection Act (PDPA) and other applicable data protection laws. By using HomeCraft Studio, you consent to the data practices described in this policy.

Information We Collect

Personal Information

· Account information: Name, email address, contact details, and billing information

· Professional information (optional): Company name, job title, professional field

· Authentication credentials: Username and password (encrypted)

· License and subscription details

Usage Information

· Software interaction data: Features used, time spent, and actions taken

· System information: Device type, operating system, hardware specifications

· Performance metrics: Software performance, crash reports, and error logs

· Project statistics: Number and types of projects created (not the content itself)

User-Generated Content

· Project files stored locally on your device

· Content uploaded to our cloud services (if you opt to use cloud features)

· Custom models, textures, and materials you create or modify

· Shared projects (only those you explicitly choose to share)

How We Use Your Information

Your data helps us:

· Provide and maintain our software services

· Authenticate users and process transactions

· Deliver software updates and security patches

· Improve and develop new features based on usage patterns

· Communicate important notices, updates, and promotional offers

· Support your requests and resolve technical issues

· Analyze usage patterns for better user experience

· Enforce our Terms of Service and prevent misuse

Data Storage and Security

We implement strong protections:

· Industry-standard encryption for all transmitted data (SSL/TLS)

· Secure cloud storage using leading providers with robust security certifications

· Regular security audits and vulnerability assessments

· Access controls limiting employee access to user data

· Data minimization practices to collect only necessary information

· Regular backups with strict security protocols

· Retention periods aligned with the purpose of collection

Data Sharing and Disclosure

ETHEREAL ESSENCE 01 PTE. LTD. does not sell, rent, or trade your personal information. We may share information in the following limited circumstances:

· With service providers who perform services on our behalf (processing payments, cloud hosting, customer support)

· When required by law or to respond to legal process

· To protect our rights, privacy, safety, or property

· In connection with a business transaction such as a merger or acquisition

· With your explicit consent

· All third-party service providers are contractually obligated to use information only for specified purposes and maintain appropriate security measures.

User Rights and Controls

You maintain control over your information:

· Access and update your account details through the user portal

· Choose what information is stored in our cloud services

· Export your data in standard formats

· Delete your account and associated personal data

· Opt-out of marketing communications while maintaining service notifications

· Set privacy preferences within the application

· Contact service@3designmodeler.com for assistance with privacy concerns

Cookies and Similar Technologies

Our website and application use:

· Essential cookies for functionality and security

· Analytics tools to improve user experience

· Preference cookies to remember your settings

· No third-party advertising cookies without explicit consent

· You can manage cookie preferences through your browser settings, although this may impact certain features of our websites.

Children's Privacy

HomeCraft Studio is not directed at individuals under the age of 13. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal information, we will delete it promptly.

International Data Transfers

ETHEREAL ESSENCE 01 PTE. LTD. is based in Singapore, but our service providers may process data in other countries. When transferring data internationally, we implement appropriate safeguards to ensure your information receives an adequate level of protection.

Policy Updates

We may update this policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through:

· Application notices

· Email notifications (for registered users)

· Website announcements