Refund Policy

Software Purchase Refunds

We stand behind the quality of HomeCraft Studio. However, we understand that sometimes the software may not meet your specific needs. Our refund policy is designed to be fair and transparent:

14-Day Money-Back Guarantee

All new purchases of HomeCraft Studio come with a 14-day money-back guarantee, subject to the following conditions:

· The refund request must be submitted within 14 days of purchase

· The software must be uninstalled from all devices

· Any distributed license keys must be deactivated

· The request must include the original purchase receipt/invoice number

How to Request a Refund

To initiate a refund request:

1. Complete our refund request form available at [link]

2. Include your order number and reason for the refund

3. Our customer service team will review your request within 2 business days

4. If approved, refunds will be processed through the original payment method

Subscription Plan Refunds

For subscription-based plans:

· Monthly subscriptions: No prorated refunds for partial months

· Annual subscriptions: Prorated refunds for unused full months with 20% service fee

· Cancellation of auto-renewal can be done anytime through your account settings

Refund Exclusions

The following scenarios are not eligible for refunds:

· After the 14-day period has elapsed

· For purchases of add-ons, content packs, or expansion modules

· When the software has been used for commercial projects that have been delivered to clients

· In cases where the Terms of Service or EULA have been violated

· For issues resulting from incompatible hardware or software not meeting minimum requirements

Educational and Enterprise Licenses

Special refund terms apply to educational and enterprise licenses. Please contact our sales team directly for information specific to these license types.

Special Circumstances

We recognize that extraordinary circumstances may arise. If you have a unique situation not covered by this policy, please contact our customer service team at service@3designmodeler.com for individual consideration.

Our goal is customer satisfaction, and we strive to handle all refund requests fairly and promptly. This policy may be updated periodically, and the current version will always be available on our website.